Quick summary (30 sec)
Fix common Surf hour heatmap blockers in Verion Ads.
What is it?
Troubleshooting checklist for Surf hour heatmap.
Why use it?
Resolve delivery and access issues before opening a ticket.
Step-by-step
- Confirm the feature appears in member nav.
- Verify credits / website / plugin prerequisites.
- Retry the action and capture the exact error.
- Search Knowledge Center or Ask Verion Help.
- Open a ticket with feature key surf_heatmap if still blocked.
Best practices
- Include screenshots without secrets
Troubleshooting
Zero delivery
Check caps, approval status, and balances.
Permission denied
Confirm account status and plugin enablement.
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