Quick summary (30 sec)
File disputes for delivery, partner, or policy conflicts that need formal review.
What is it?
Disputes & Complaints helps you submit and track formal disputes inside Verion Ads. Complaints escalate conflicts that ordinary support chat cannot settle—especially deal delivery and policy disputes.
Why use it?
File disputes for delivery, partner, or policy conflicts that need formal review.
When to use — and when not
- Use when your goal matches Complaints.
- Do not use if the menu item is hidden — the feature is OFF for you.
How it works in Verion
Complete the Complaints form fields accurately; Verion unlocks gated tools after validation.
Who it is for
- Deal counterparties
- Publishers reporting abusive demand
- Advertisers disputing delivery
Step-by-step
- Open Disputes & Complaints and choose the dispute category.
- Attach contracts, screenshots, and tracking proof.
- Submit and monitor status updates.
- Respond to evidence requests on time.
- Accept the resolution or ask for clarification via Support.
Best practices
- Stay factual; avoid emotional language.
- Keep Direct Ad Deals terms written before conflicts arise.
- Do not retaliate with policy-breaking traffic.
FAQ
What problem does Complaints solve?
Complete Complaints so gated spend, withdrawals, or messaging stay available.
What usually blocks Complaints?
Most often: document quality, contact verification, or ticket fields Feature key: disputes.
Troubleshooting
Cannot open or use Complaints
First check: document quality, contact verification, or ticket fields. Available from the member menu when your account can access this area.
Complaints runs but results look empty/wrong
Recheck status on Complaints; pending reviews do not unlock immediately.
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